Stakeholder Engagement

Stakeholder Engagement

SDGs

SKFH has established diverse communication channels to listen to stakeholders and maintain a good interactive relationship. We have identified eight major categories of stakeholders who may be in contact with, influenced by, or impacted by the business activities of our subsidiaries. Through various channels, we engage in communication with stakeholders. The communication channels, frequency, and key topics of concern for stakeholders are as follows, and the annual communication results as well as material issues were reported to the Board of Directors on December 28, 2022.





 

Methods and Issues of Stakeholder Engagement

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Stakeholder Main Communication Channel and Frequency Modes of Communication Issues Communication Results in 2022
Shareholders and investors
  • Company website/ Permanent
  • Institutional investors' conference/ Quarterly
  • Credit ratings/ Annually
  • Spokesperson/ Permanent
  • Investors’ conference/ Irregular
  • Email/ Permanent
  • Service hotline / Permanent
  • Shareholders' Meeting / Annually
  • Set up an Investor Relation section on the company website to provide comprehensive information for investors
  • Host quarterly investor conference to fully communicate with investors
  • Set up a dedicated contact window and email investor Relations Department contact email: ir@skfh.com.tw. To answer questions from investors and analysts via telephone and email and collect feedback
  • Information Disclosure
  • Business Overview
  • Dividend Policy
  • Laws and Regulations
  • Corporate Governance
  • 8 investor conferences in both Chinese and English were held. In order to follow the pandemic prevention regulations, the Chinese investor conference was held online instead.
  • Invited to participate in 4 investor conferences to communicate the direction of business performance and strategic development, and regularly report investor concerns to the management.
  • Responded to more than 400 investor questions by phone and email.
  • Update the credit ratings of SKFH and its major subsidiaries.
  • The Annual General Shareholders' meeting was held on May 27, 2022.
Suppliers
  • Supplier Management Regulations/ Irregular
  • Price negotiation meetings/ Irregular
  • Project meetings/ Irregular
  • Contract negotiations/ Irregular
  • Business seminars and price negotiation meetings
  • Onsite audit, inspection and acceptance, and education of labor safety and health awareness
  • Open Tender
  • Fair price negotiation
  • Fair procurement
  • 100% of new suppliers have signed the Supplier's ESG Commitment Letter.
  • Hold an ESG supplier conference to share sustainable low-carbon strategies and actions on August 19th.
Employees
  • Internal website/ Permanent
  • Official document announcements/ Irregular
  • Newsletter/ Once a month
  • Service hotline/ Permanent
  • Email/ Permanent
  • Lecture/ Irregular
  • Employee engagement survey/ Twice a year
  • Club activities/ Irregular
  • Communication publications/ 6 times a year
  • Meetings/ Irregular
  • Training/ Irregular
  • Unions/ Irregular
  • Labor-management meeting/ Quarterly
  • Exit interview/ Irregular
  • Use the internal website, announcements, email notifications, meetings, and publications to notify employees of information in the Company
  • Set up employee communication channels, employee complaint channels, and “sexual harassment” complaint mailbox and helpline
  • Conduct the anonymous “employee engagement survey” with an online questionnaire
  • Provide Leader Campus of Commonwealth Magazine online courses and encourage employees to learn by themselves to achieve mobility, energy conservation, and carbon footprint emissions reduction
  • Organize internal seminars in different fields including financial trends, workplace environment, physical and mental health, social care, or corporate governance topics
  • Disaster prevention exercises, labor work environment evaluation, and the establishment of the “health center”
  • Organize one labor-management meeting every 3 months to actively interact with employees and maintain good relations
  • Compensation and Benefits
  • Career Development
  • Labor Relations
  • Training
  • Recruitment
  • Workplace Environment
  • Safety and health
  • Human rights protection
  • Channels of communication
  • Performance management
  • Employee Engagement 73%.
  • The Leader Campus of Commonwealth Magazine courses have been viewed 3,072 times in 2022.
  • Held 10 lectures on financial trends, social care, corporate governance, gender equality, break down unconscious bias and other related topics.
  • Quarterly labor-management meetings were held, and 4 meetings were held in 2022.
Customers
  • Physical service locations. exclusive services, VIP activities, satisfaction surveys, care for policyholders/ Permanent
  • Online: Company website, 0800 customer service hotline, fans page, APP/ Permanent
  • Counter services, automatic service equipment
  • Web/app online service functions
  • 24H Customer service center( online AI, audio, and email customer services)
  • Social media
  • Issuance of newsletters and digital brochures
  • Organize finance seminars
  • Special visit
  • Customer rights
  • Service Quality
  • Complaint channels
  • Product innovation
  • Financial inclusion
  • Green finance
  • Digital services
  • Satisfaction with SKL: 95.77%
  • Satisfaction with SKB: 88.27%
  • Satisfaction with MLS: 90.45%
Government
  • Official letters/ Irregular
  • Attend meetings organized by the competent authority/ Irregular
  • Court activities/ Irregular
  • Seminars/ Irregular
  • Cooperate with the competent authority’s verification, policy promotion, and related activities
  • Directors and Supervisors have attended continuing education courses in accordance with the Directions for the Implementation of Continuing Education for Directors and Supervisors of TWSE Listed and TPEx Listed Companies
  • Comply with policies of the competent authorities, attend related meetings, provide recommendations where necessary, and promote financial knowledge education
  • Compliance with laws and regulations
  • Cooperate with education on regulations and policy implementation
  • Information Disclosure
  • Tax payment
  • Publish the General Shareholders' Meeting Annual Report both in Chinese and English.
  • Top 6% to 20% in corporate governance evaluation.
  • Attend regulators' policy publication and public hearings.
Communities, community organization
  • Lectures/ Irregular
  • Press / Irregular
  • Local art and cultural activities and activities in the public interest / Irregular
  • Foundation/Permanent
  • Website/Permanent
  • Participate in seminars
  • Organize press conferences
  • Sponsor art and cultural performances
  • Organize related activities in the public interest
  • Organize wealth management, health, and general seminars
  • Environmental Protection
  • Ecological conservation
  • Employment opportunities
  • Community development and care activities
  • Organized activities to clean the Tamsui River, clean the streets, and trained 9 "EcoDiver ecological divers" to conduct physical examinations on coral reefs.
  • Sponsor Penghu Fireworks Festival, the Dajia Matsu Pilgrimage Procession, Yanshui Beehive Fireworks Festival, thousands of people swimming across Sun Moon Lake, and Chiayi City International Band Festival.
  • Held more than 200 lectures on financial management, health and life.
NPO/NGO
  • Seminars in the public interest/ Irregular
  • Charity Activity / Irregular
  • Environmental conservation activities / Irregular
  • Cash donations/ Irregular
  • Sponsorship and collaboration/ Irregular
  • Academic or industry-related seminars
  • Organize charitable and philanthropic activities
  • Cooperate or participate in related environmental conservation activities
  • Charitable donations or sponsorship for activities in the public interest
  • Industrial trend
  • Academic promotion
  • Social Welfare
  • Cooperate with more than 30 social service units in Taiwan.
  • volunteer services:665 sessions.
  • Volunteers:5,202 people.
  • Total service hours:32,556 hours.
Media
  • Rating and surveys/ Irregular
  • Seminars/ Irregular
  • Interviews/ Irregular
  • Press conferences/ Irregular
  • Press Releases/ Irregular
  • Participation in rating and surveys organized by various institutions
  • Invite the media to participate in material activities
  • Economic performance
  • Corporate Governance
  • Labor Relations
  • ESG ratings for caring for disadvantaged groups
  • Participate in the World Sustainable Citizenship Awards and hold 2 media gatherings.
  • SKFH and its subsidiaries issued a total of 152 press releases.
  • SKFH held 8 investor conference, open to media questions.
  • SKFH and its subsidiaries held press conferences irregularly.